I bought an apparel item and I have a question. Who can I email?
How long will it take to get the shirt that I ordered?
- In stock items ship within 1 to 3 days. Preorder items will have an advertised ship date in the description of the item.
What about international shipping?
- If you'd like detailed tracking and insurance for your international package, you must select USPS Priority International Shipping at checkout. It is expensive, but it is the only method that provides fast and insured delivery. Otherwise, your package will ship via UPS International Small Package, which only includes basic tracking and generally takes 3 to 6 weeks for delivery.
Can I pick up an online order at the bookstore?
- No, the online items are inventoried at a separate location. However, feel free to check out the bookstore, as it may also have items that you'll like.
I got my package and I just plain don't like it. I want to return this. What do I do?
- No problem. Please email us at firstname.lastname@example.org with your order number. We will then reply back with a return form to include with your item to be sent back to us.
I got a shirt and it doesn't fit quite right. I'd like to exchange it for another size. What do I do?
- Happy to help. Please email us at email@example.com with your order number and the size that you'd like to exchange for. Make sure to email us within 7 days of receiving your item. We will then reply back with exchange instructions to get it taken care of.
I ordered something, but accidentally put in the wrong address, and now my package is gone forever. What can we do?
- We want to help. In general, we will wait for USPS or UPS to return the package to us, and then we will contact you to arrange to have it reshipped to your correct address. We don't want you to be out any money, but please understand we also can't resend packages that have this issue until the original package comes back to us. We also can't force USPS or UPS to return packages to us any faster than they already do.
How can I pay?
- All major credit cards and Paypal are accepted.